1. Processing Time: Orders are typically processed within 3 business days.
2. Shipping Methods: For Singapore orders, we offer free local shipping with tracking by Singapore Post. For international orders, we offer international priority shipping to ensure that your orders will reach you in a safe and timely manner.
3. Shipping Destinations: We currently ship worldwide.
4. Shipping Costs: Shipping costs are calculated based on the weight of your order. The total shipping cost will be displayed during the checkout process before you complete your purchase.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number.
6. Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply to their order. Chiral Comics is not responsible for delays or additional charges incurred at customs.
7. Shipping Delays: While we strive to meet our shipping estimates, unforeseen circumstances such as customs clearance, weather conditions, or other external factors may cause delays. We appreciate your understanding in such situations.
8. Missing or Lost Packages: If your package is missing or lost in transit, please contact us and we will assist you in resolving the issue.
9. Change of Shipping Address: Please ensure that your shipping address is accurate before completing your purchase. If you need to make changes, contact us immediately. Once the order has been shipped, we are unable to modify the shipping address.